Case Studies

60% reduction in complaints

How Shreya Parcel Services Moved from Legacy On-Premise ERP to eCargo SaaS — and Cut IT Costs by 42%

How Shreya Parcel Services (SPS) migrated from an aging on-premise ERP to 6i-eCargo SaaS — achieving 42% IT cost reduction, 94% mobile adoption, and zero system downtime in 90 days.

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60% reduction in complaints

How BestLine Express Reduced Customer Complaints by 60% — and Eliminated Month-End Billing Chaos

BestLine was fielding 50+ where is my parcel? calls daily. Billing ran 4 days. Clients were frustrated. Three months on eCargo changed all of that.

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90% reduction in Expenses

ARC Parcel Services — South India's Longest-Running Logistics Leader on eCargo | 6i-Infotech

Founded in 1975, ARC operates 11 branches and 284+ agencies across India. Moving from a 1999-era offline VB/Oracle system to a fully web-based ERP was the most ambitious digitalisation in the company's history.

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Logic Trusted by South India's Logistics Leaders

Real results from real operators across Tamil Nadu, Karnataka, and Kerala.

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Booking to delivery — everything is tracked in one screen. No more phone calls chasing updates. Our customer complaint rate dropped by over 60% in the first quarter.

Operations Manager
ARC Parcel Services, Coimbatore

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Our billing errors dropped to near zero after switching. What used to take 4 days at month-end now takes half a day. The automation just works.

Accounts Head
PTExpress Lines, Chennai

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iDecideMyCare helped me understand my treatment options clearly without feeling overwhelmed. It made conversations with my doctor more meaningful and confident.

Operations Manager
Idecide

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Fleet visibility was our biggest pain point for years. eCargo solved it in week one. We now know exactly where every vehicle is at any given time.

Director
VIBL Logistics, Tirunelveli

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From 3 tools to 1. Our IT costs dropped 42% and our team adapted in days, not months. The migration from our old on-premise system was seamless.

IT Director
Shreya Parcel Services (SPS), Salem

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Real-time tracking gave our clients the confidence they needed. Inbound complaint calls dropped 60%. Our team now spends time on growth, not firefighting.

Operations Director
BestLine Express Logistics, Coimbatore

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The remittance and commission tracking alone saved us 10+ hours a week. Agent settlement disputes dropped to near zero. Worth every rupee.

Finance Manager
Boza Remittances, Brunei

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Our team used to spend hours verifying remittance entries manually. Now the system handles it in real time. We’ve cut down manual effort drastically and eliminated most errors.

Finance Manager
Magnajaya Remittances, Brunei

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